All-Star Ticketing - Getting Started

Welcome to All-Star Ticketing! This tutorial contains a basic overview of the features included on each page of All-Star Ticketing as well as links to more detailed instructions on using all our features.

Preferences

The preferences page contains functionality to customize features with in All-Star Ticketing.

• In the Account and General Preferences sections, verify the information is correct.

• In the Financials section, set the Default Payee and Default Code for Credits.

• In the Payment Methods section, set up the payment methods you want to use for tracking purposes.

• To process credit cards, you will need to connect a Square account to All-Star Ticketing. Click here to read more about setting up credit card processing.

Locations

The locations page contains functionality to add various locations where you host events. A location is the physical place where the event occurs. For example, a high school could be a location. Each of the facilities at the high school would be resources. Prior to selling tickets and merchandise, you will need to setup at least one location. Click here to read more about setting up locations.

Resources

The resources page contains functionality to add resources to your locations. A resource is a specific venue or room at a location. For example, a high school location may have a gym, a football field, and a baseball field. These would all be resources at the location. Prior to selling tickets and merchandise, you will need to setup at least one location. If you are setting up reserved seating, you will also need to create a seating chart for your venue. Click here to read more about setting up resources.

Store

The store page contains functionality to manage store locations, products, modifiers, and coupons. The Locations tab allows you to setup a store location. You will need to setup a store location to use the integrated Point-of-Sale. The Products tab allows you to create products. Additional introductory information is provided below for products. The Modifiers tab allows you to setup product modifiers. The coupons tab allows you to setup coupons that can be used for product discounts.

The Products tab is where you can create tickets, memberships, and merchandise. Each type of item has unique settings associated with them, so be sure you select the correct Product Category for each item you enter.

Click here for step by step instructions on creating advanced tickets (reserved seating).

Click here for step by step instructions on creating simple tickets (general seating).

Click here for step by step instructions on creating basic memberships.

Click here for step by step instructions on creating season ticket memberships.

Click here for step by step instructions on creating merchandise.

Point-of-Sale

The point-of-sale page contains functionality to sell items from your store, process payments, view orders, view tickets, view memberships, and issue order refunds. Each of your product categories will show up as a tab you can click to find and add items to the cart. The cart is located in the lower right-hand corner of the window. You can click on the cart header to show or hide the cart. The quick links drop-down in the upper right-hand corner of the window offers additional items you can access on this page. Click here to read more about the Point-of-Sale page.

Ticket Scanner

The ticket scanner page allows you to scan tickets at an event. All you need is a mobile phone or tablet with a camera to scan tickets. Click here to read more about the ticket scanner page.

Forms

The forms page allows you to create custom forms, including registrations forms requiring payment from registrants, and view all submissions associated with these forms. Click here to read more about the forms page.

Participants

The participants page allows you to manage all your contacts in one place. If customers choose to obtain an access code or login when they purchase tickets or memberships online, they will automatically be added as a Participant. Click here to read more about the Participants page.

Communications

The communications page allows you to see all the emails that have been sent to your customers including access codes and ticket sales. You can resend these emails and/or provide information from these emails to customers. Click here to read more about the Sent Emails tab.

Financials

If you are on the Tickets only package, then the financials page includes tabs to be able to edit account codes and track receivables, invoices, and revenue. If you have purchased one of our subscription-based packages, the financials page includes a full suite of finance tools that can track all your sales and expenses. You can issue refunds on this page, but it is suggested to use the Point-of-Sale page to issue refunds for tickets, memberships, and merchandise. Click here to read more about the Financials page.

Reports

The reports page allows you to run reports on any of the data entered on other pages of All-Star Rec Manager and export them to a CSV. For example, you could generate a sales report to provide to your accountant for tax purposes. You can also save reports that can be automatically emailed to you on a set frequency and add dashboard tiles for easy access to your metrics. Click here to read more about the Reports page. Click here to learn how to setup some of the most beneficial reports for ticket sales.

Dashboard

The dashboard page contains functionality to create custom dashboard tiles showing you the metrics you want to track. For example, you could add a tile showing the ticket sale revenue so far this year. Click here to read more about the Dashboard page.

Website

The website page contains functionality to generate a link to your organization's ticket and membership page, as well as early access links. Click here to read more about the Website page.

Understanding the Fees

Click here to read more about the fees associated with selling tickets and how they are assessed.