Create Advanced Ticket Event (Reserved Seating) Documentation

Create Advanced Ticket Event (Reserved Seating)

Last Updated: April 13, 2026

This tutorial contains an overview of how to setup an event with reserved seating. From here on out, we will be referring to this as Advanced Tickets.


Advanced Tickets Overview

Advanced tickets allows you to create events with reserved and/or general seating all at once. You can create a seating chart for your venue which includes the ability to create sections, rows, seats, tables, and general seating areas. Then, you can assign categories to each seat, allowing you to customize the pricing per event. Below are the steps to create an event with Advanced Tickets.


Create a Seating Chart

The first step is to create a seating chart. Seating charts are created on the Resources page on the Resources tab. After a resource has been created, you will have the option to add a seating chart. From the Resources table, click the resource. In the popup window, scroll down to the Seating Charts section and click Add Seating Chart. A new popup window will appear allowing you to use the chart builder to create the seating chart for your resource. Once you are done editing the seating chart, click the X in the upper right-hand corner of the popup window to exit the seating chart.


Note: Updates to the seating chart are automatically saved. If you have already sold tickets for your seating chart, any additional updates you make to the chart will need to be published to be effective.


Create an Event

Now that your seating chart has been created, go to the Store page, Products tab to create your event. Click the Add New button above the Products table to add a new product and then follow the steps below to setup your product as an advanced ticket.

  1. You may optionally upload a photo for your event

  2. Select Tickets for the Product Category

  3. Select the location for the event. If no locations appear in the drop-down, close the Add Product popup and go to the Locations tab on the Store page to add a Store Location.

  4. Enter the event name as the Product name

  5. Fill in the rest of the fields in the Product Info section

  6. The next section is the Ticket Info section. Select Advanced in the Ticket Seating drop-down.

  7. For the seating chart, select the resource from the first drop-down and the seating chart you created from the second drop-down

  8. To sell you tickets online, toggle the Sell Online switch to On and enter the dates the tickets are available for purchase

The Variations table allows you to add ticket variations and connect them to the categories you created on the seating chart. To add another variation, click the Add Variation button below the table.

  1. In the name field, enter the name of the variation

  2. For the Seating Category, select the category assigned to this variation. You may add multiple variations with the same Seating Category such as for school sporting events where you may have different student and adult ticket prices.

  3. In the price field, enter the price

Once all the required fields are filled in, click the Save button to save the event. The event will now appear in the Products table.


Block out Seats for This Event

Let's say there are seats on your seating chart you don't want to sell for this event. To block out these seats, open the event by clicking on it in the Products table. Scroll down to the Ticket Info section and click the Edit Seating Chart link under the Seating Chart drop-downs. Click on the seats you want to block out and click the Apply Changes button in the upper right corner of the chart. Once you're done, click the X in the upper right corner of the popup window.


Share Your Event

Now that your event is completely setup, you may want to share it with the general public such as on social media. To share your event, locate it in the Products table. In the Actions column, you will see some icons.


Direct link: To copy the direct link to purchase tickets, click the Copy Link button.

QR code: To get a QR code with the direct link to purchase tickets, click the Get QR Code button and click Download in the popup window.


Note: If you want to send out a link with early access to tickets before the available dates you set in the online info section, navigate to the Website page, Early Access tab to create an early access link.


Public Access to Your Event

If you toggled the switch to sell tickets to your event online, then the public can search for your event and purchase tickets by going to All-Star Ticketing.


Scanning Tickets

When customers purchase tickets either online or at the gate, they will receive an email containing all their tickets. On the day of the event, they will need to pull the tickets up on their phone or print them out for your ticket scanners to scan. The Scanning Tickets article provides additional details. If customers are unable to locate their tickets, the Accessing Memberships & Tickets article explains how to view them internally and/or resend them.