Refunding Purchases

This tutorial contains an overview of how to refund purchases. The steps you follow will depend on the item you are refunding.

Note: The purchase must have been completed through the payment processing system integrated in All-Star Rec Manager to issue a refund.

Tickets

To refund a ticket, navigate to the Point of Sale page. From the Quick Links drop-down in the upper right of the Point of Sale page, select Tickets. A popup window will appear with a list of all tickets that have been purchased. Check the box next to the items you want to refund and click the Refund icon below the table. Another popup window will appear giving you the details of the purchase and asking for details of the refund. The default amount for the refund is the purchase amount minus the fees, but you can change it to any amount that's less than or equal to the purchase amount. If you toggle the switch for return, the ticket will be voided. When you're ready to issue the refund, click the Issue Refunds button below the table. The status of the refund will be returned in the Status column.

Online & Point of Sale Orders

To refund an item connected to a product, navigate to the Point of Sale page. From the Quick Links drop-down in the upper right of the Point of Sale page, select Orders. A popup window will appear with a list of all orders. From the Orders table, click the row of the order you want to refund. Another popup window will appear with a list of items from the order. Check the box next to the items you want to refund and click the Refund icon below the table. Another popup window will appear giving you the details of the purchase and asking for details of the refund. The default amount for the refund is the amount paid for the item, but you can change it to any value that's less than or equal to the purchase amount. If you toggle the switch for return, the item will be added back into the inventory. When you're ready to issue the refund, click the Issue Refunds button below the table. The status of the refund will be returned in the Status column.

Activity & League Fees

To refund league fees, navigate to the Financials page, Revenue tab. Check the box next to the items you want to refund and click the Refund icon below the table. Another popup window will appear giving you the details of the purchase and asking for details of the refund. The default amount for the refund is the amount paid for the item, but you can change it to any value that's less than or equal to the purchase amount. When you're ready to issue the refund, click the Issue Refunds button below the table. The status of the refund will be returned in the Status column.

Note: Orders can be refunded on the Financials page as well, but it is recommended that they be refunded on the Point of Sale page to ensure all updates are properly made to the actual order and product inventory rather than only the revenue record.

Processing Fees

When you issue a refund, processing fees are not refunded to you. Take this into account when determining the amount you want to refund.

Note: The ticket and membership forms state that fees are nonrefundable, so it's up to you whether you want to refund them or not.

How Long Do Refunds Take to Process

Most refunds take less than 10 minutes to process, but could take a few hours depending on the card issuer. All-Star Rec Manager will automatically update the records once the refund has been completed or denied.