View & Manage Orders

This tutorial walks through how to view and manage orders.

Viewing Orders

Navigate to the Point of Sale page. From the Quick Links menu, click the Orders button. A popup will appear with a list of orders that have been placed either online or through the point-of-sale.

Viewing an Order

To view an order, click the row from the table of the record you want to view and a popup window will appear with the details of the products that were purchased in the order.

Marking an Order Complete

Orders received through an online store will come in as being Ordered and will need to manually be marked complete. To mark an order as complete, click the Complete Order icon in the Actions column.

Printing a Receipt

To print a receipt, check the box next to the order(s) you want to print and click the Create Receipt icon below the table. PDF's of the receipt(s) will open and you can print from your PDF viewer.

Sending a Receipt

To resend a receipt, check the box next to the receipt(s) you want to resend and click the Resend Receipt icon below the table.

Refunding an Order

See our article titled Refunding Purchases for additional information on issuing refunds for orders.